AI Agents and Repositioning Human Resources
In the evolving world of artificial intelligence, there are now some proven applications for using AI Agents to improve the experience along with reducing costs to serve. We can help you understand where, in your current and future interactions, these agents can be reliably deployed and then design and test the agents - without having to build huge LLMs.
It is critical to the sustainability of your business to not lose the institutional knowledge that your employees have. And so as a part of deploying AI agents, we will help re-design your organization so as to re-position any human resources who are displaced by the AI so that they can increase their value to the business.
It is a win- win-win.
Your customers win with easier and quicker experiences.
Your employees win by having better tools to do their work and through the opportunity to take on new challenges.
You win with better customer and employee retention and reduced costs to serve.
How it Works
Assess current interactions
Review Current Data Storage
Find the right AI Toolkit
Design and Test Agents
Human Resource Re-Positioning
An indepth review of current interactions to understand which can be automated.
This can include a series of qualitative interviews with employees and with customers to understand routine questions, activities, processes where there may be friction and/or where there is repetitive activity.
Take inventory of how and where relevant data is currently stored.
Understand which data is relevant to the experiences under assessment.
Work with your IT to assess the best way for the new Agent to access the relevant data..
Vett current 3rd party AI platforms - like Chatgpt, Llama, Anthropic, etc. - to find the most appropriate platform to create the agents..
We will consider your infrastructure, your data and together with your IT and other stakeholders find the best solution for today and into the future.
We write the prompts that instructs each agent what and how to do each assigned task..
We test the agents before deploying in order to ensure the performance is reliable and free of hallucinations.
We recommend beta testing the agents for a short period of time to ensure compliance with instructions.
The prompts include instructions for how to answer, where to access the relevant data and how to deal with attemtps to circumvent the instructions.
Finally, we look at any displaced human resourcs to understand how to best re-deploy them to maximize their skills and experience.
For Customer Service workers, this can mean elevating them to handle escalated inquiries.
For marketers and/or operations people, this can mean re-positioning them to support internal resources with their skills and expertise.